[Product / Mobile SDK]

Enterprise Mobile SDK for Voice, Chat, and AI-Driven Customer Orchestration

Embed intelligent customer interaction directly into your banking app — from voice-driven operations to AI-powered service and seamless human handover.

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[Executive Overview]

Digital banking is no longer just about features — it’s about timely, contextual interaction.

Customers expect to:

complete tasks instantly

interact naturally by voice or chat

receive support without friction

be guided when it matters

Our Mobile SDK transforms your app into an intelligent interaction layer, connecting conversational AI, backend systems, and human support into a single, optimized experience.

Banks can orchestrate service, app control, backend execution, and escalation from one embedded interface — while preserving security, context, and operational governance.

[Three Core Capabilities]

A complete conversational control layer for mobile banking.

Voice UI as an Application Control Layer

Enable customers to operate your mobile app through natural language.

Capabilities

Voice-driven navigation and feature control
Triggering screens, tabs, and flows
Initiating payments, card blocking, and account actions
Leveraging existing biometrics and SCA
Context-aware execution within a logged-in session

Business Impact

Reduced friction in critical flows
Faster task completion
Differentiated mobile UX

Self-Service Automation with Backend Integration

Deliver end-to-end resolution — not just answers.

Capabilities

AI-powered knowledge base
Structured self-service journeys
Deep backend-to-backend API integrations
Execution of real operations
Personalized responses based on customer data

Business Impact

Reduced contact center volume
24/7 service availability
Higher resolution rates without human intervention

Intelligent Conversation Orchestration

Optimize every interaction using AI-driven decisioning.

Capabilities

Automated interaction as default
Escalation to human chat when needed
Transition to voice for complex scenarios
Full context transfer across channels
Real-time agent suggestions

Business Impact

Lower operational cost
Improved customer satisfaction
Faster resolution times

[Functional Scope]

A complete interaction layer embedded in your app.

Bot Interaction Environment

Unified text and voice interaction
Attachments and rich media
Forms, confirmations, and transactional previews
Real-time dynamic UI generation

Human Agent Environment

Text chat and in-app voice calls
File and attachment exchange
Guided navigation and shared views
Bot-to-agent transition without context loss

Media & Experience Management

Switching between voice and chat
Audio controls
Intelligent channel selection
Gesture-based and adaptive UI

Context Management

Current screen and app state
User activity and history
Ongoing processes
Secure customer profile context

UI-Level Execution & Visualization

Dynamic UI rendering
Triggering and updating screens
Visualizing operations
Step-by-step guided execution

[Proactive Customer Engagement]

Engage customers when it matters most.

Beyond reactive support, the SDK enables contextual, in-app proactive communication — reaching customers when they are already engaged and able to act.

Key concept

The system identifies the right moment within the app journey and initiates a relevant interaction — blending service and sales naturally into the experience.

Business value

Increased conversion within the mobile channel
Higher engagement without external campaigns
Reduced reliance on push and email channels
Contextual upsell and cross-sell
Improved risk mitigation and compliance communication

[Example Scenarios]

Service + Risk Prevention

"Before you go — your credit card payment is overdue. Settling it now will help you avoid additional fees."

Operational Nudges

"We noticed an unconfirmed transaction — would you like to review it now?"

Sales Opportunities

"You may be eligible for a short-term credit line — would you like to see available options?"

Process Completion

"Your loan application is almost complete — continue now in under 2 minutes."

[How It Works]

From customer intent to secure execution.

Customer initiates interaction by voice or chat

AI identifies intent and context

Action is executed in the app UI or via backend integration

AI determines the optimal self-service, chat, or voice flow

Proactive opportunities are triggered when relevant

[Why It Works for Banking]

Built on top of existing authentication: SCA and biometrics
Secure integration with core banking systems
Deployment flexibility: on-prem or private cloud
Compliance-ready: GDPR and PSD2

[Integration]

Native SDK for iOS and Android
Prebuilt UI components for chat and voice
API-driven app control
REST and WebSocket connectivity
Developer documentation and sandbox

[Mobile SDK]

Transform your mobile app into an intelligent banking interface.

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